Managed Workforce Operations · NDIS · Home Care · Aged Care
Add operations capacity. Not another coordinator's salary.
Novada runs the coordination desk for Australian care providers: rostering administration, after-hours cover, intake and the records. Inside your existing systems, measured and reported monthly.
Book an Operations ReviewSound familiar?
Managers carry the on-call phone all night, then work a full day.
A 4am call-off means someone senior is awake finding cover.
Onboarding, induction and training records live in six places, none of them audit-ready.
Your coordinator just resigned, and the phone doesn't care.
Two ways to engage
Start with the nights. Or hand over the desk.
After-Hours Continuity
- Call handling from close of business to morning, plus weekends.
- Roster gap and call-off coordination.
- Incident intake and escalation to your protocol.
- A structured morning handover.
Managed Workforce Operations
- Everything in After-Hours Continuity.
- Daytime rostering administration.
- Enquiry and intake admin.
- Onboarding, induction and training administration.
- Compliance records maintained to the 7-year statutory standard, produced on demand at audit.
Scope
Back office only, by design.
We never deliver supports, never make worker-to-participant matching decisions, and never hold the participant relationship. Onshore team; worker screening clearances held wherever participant contact is plausible; your data stays in your own systems (ShiftCare, FlowLogic, Brevity, Carelink and more).
Why now
Why providers are looking at this now.
11.66% vs 6.61%
Direct care costs rose 11.66% while direct care revenue rose 6.61%. The gap lands on your margin.
StewartBrown, nine months to March 2026
72%+
Staff costs now exceed 72% of operating revenue in residential aged care, and award wages rose again in July.
StewartBrown; Fair Work Commission
7 years
Worker and service records now carry a 7-year statutory retention obligation. Somebody has to keep them audit-ready.
NDIS legislation, 2026
When margins are this tight, the question isn't whether coordination gets done. It's whether it needs another salary to do it.
This isn't a proposal
Our desk answers after-hours calls for Australian care providers every night of the year, inside their systems, to their escalation protocols, with a structured handover waiting every morning.
How it starts
Three steps.
The review
We map your after-hours load, coordination workload and record-keeping obligations.
The handover plan
Your escalation protocol, contacts and systems access, documented and agreed before we take a single call.
The desk runs
Cover starts, the structured handover lands every morning, and the monthly report shows every event.
Book an operations review.
We'll map your after-hours load, coordination workload and record-keeping obligations, and show you exactly what we'd take off your team first.