Managed Patient Access Operations · Australia
Add patient capacity. Not another front-desk salary.
Novada runs the phone-and-schedule workload for growing Australian practices: dental, physiotherapy, occupational therapy, psychology, podiatry, speech pathology, veterinary and other private clinics. Inside your existing practice software, with every outcome measured.
Book a Capacity ReviewSound familiar?
The phone rings out while your front desk is with the patient standing in front of them.
The recall and reactivation list never actually gets run.
Cancellations leave holes in today's book that nobody has time to fill.
You're about to add another admin salary just to keep up.
What we run
The phone-and-schedule workload, handled.
- Calls, web enquiries and messages: answered, including evenings and Saturday.
- Bookings, rescheduling and new-patient intake, directly in your own software (Cliniko, Halaxy, Dental4Windows, ezyVet, Best Practice and more).
- Recalls and reactivation, run every week.
- Cancellation recovery and same-day no-show follow-up.
- A monthly Patient Access Report: every enquiry, response time, booking outcome and reason lost.
What we don't do
Alongside your front desk, not instead of it.
Anything clinical is out of scope. No triage, no advice; urgent matters route straight to your team under an agreed protocol. And nothing at the front counter: greeting, payments and patient care stay with your people.
Why now
Why practices are looking at this now.
+4.75%
Award wages rose again on 1 July 2026, with superannuation now at 12%. The cost of the next admin hire rises every July.
Fair Work Commission; ATO
46% vs 13%
46% of Australian small businesses grew revenue last year. Only 13% grew headcount.
CPA Australia Asia-Pacific Small Business Survey
$87,740 to $114,827
What missed appointments cost two Queensland physiotherapy clinics per clinic, per year, in a peer-reviewed study.
BMJ Open, 2025
Before you add the next salary, we'll benchmark the workload against the actual cost of that hire: your numbers, not industry claims.
Why trust us with your phones
Our team already runs a 24/7 coordination desk for Australian care providers: every call answered, every night of the year, inside their systems and to their protocols.
We measure everything we do, and we'll show you your own numbers, not recycled industry statistics.
How it starts
Three steps.
The review
We map your call, booking, recall and cancellation workload, and what it is costing you today.
The baseline
Week one. We measure your current numbers inside your own software, before we change anything.
The desk runs
We take the workload, and the monthly report shows every call, booking and recovery from day one.
Book a capacity review.
We'll map your call, booking and recall workload, and show you exactly what we'd measure in your first 30 days.