Healthcare ClinicsCare ProvidersAustralia
Revenue is won or lost at the desk. We run it.
Novada runs the front desk for Australian clinics and the coordination desk for care providers. Every call answered, every shift covered, everything measured. Alongside your team, not instead of them.
Both handled. Nobody at the practice or the office was woken.
We answer the call, and we finish the job. An answering service takes a message and hands it back.
The event
The new-patient call rings out while reception is with the patient standing in front of them.
Left the deskThe recall list has 400 names and nobody has time to run it.
Left the deskIt is 4am, a shift just fell over, and someone senior is awake finding cover.
Left the deskDifferent businesses, same event: work that reached the desk and left. The desk is a 168-hour job staffed for 38.
168 / 38
Every unfilled square is a call that rang out, a recall that never got run, or a shift that fell over with nobody on it.
0
Hours the work arrives
0
Hours the desk is staffed
0
Hours nobody is at the desk
Mon to Thu 9 to 5, Fri 9 to 3.
Arithmetic, not a statisticTwo desks
How it works
01
The review
We map your call, booking and coordination workload, and what it is costing you today.
02
The baseline
Week one. We measure your current numbers inside your own systems, before we change anything.
03
The desk runs
We take the workload, and the monthly report shows every call, booking, recovery and event from day one.
Scope
What we don't do.
Nothing clinical: no triage, no advice. Urgent matters route straight to your team under an agreed protocol.
Out of scopeNothing at the front counter: greeting, payments and in-person care stay with your people.
Out of scopeWe work alongside your front desk, not instead of it.
BoundaryOnshore team, Australian owned, and your data stays in your own systems.
StandingWhy now
+4.75%
Award wages rose again on 1 July 2026, with superannuation now at 12%. The cost of the next admin hire rises every July.
46% vs 13%
46% of Australian small businesses grew revenue last year. Only 13% grew headcount.
$87,740 to $114,827
What missed appointments cost two Queensland physiotherapy clinics per clinic, per year, in a peer-reviewed study.
Before you add the next salary, we'll benchmark the workload against the actual cost of that hire: your numbers, not industry claims.
Measurement
We won't quote you an industry statistic.
We traced this market's most-quoted numbers to their sources, and most dissolved on contact. So we don't use them. Instead we measure your desk: every enquiry, response time, booking outcome and reason lost, reported monthly. If a number is on this website, it carries its source in the same breath.
Proof of operations
This isn't a proposal. Our desk answers after-hours calls for Australian care providers every night of the year, inside their systems, to their escalation protocols, with a structured handover waiting every morning.
Questions
Straight answers.
We answer your calls, and we finish the job as well. That second half is the difference. An answering service takes a message and hands the problem back to your team. Our coordinators answer the phone, make the booking in your software, run the recall, coordinate the shift cover, keep the record and report the outcome.
Book
Book a review.
We'll map your workload and show you exactly what we'd measure in your first 30 days.