Hire AI employees that actually run your care operations.
Novada AI employees run rostering, compliance, HR and payroll, after-hours calls and claims administration inside the systems you already use. They complete approved work, ask before anything consequential, and record every action in one place.
Australian care providers already run Novada AI employees
Why choose a Novada AI employee?
It does the work
Not a dashboard that tells your team what is outstanding. An AI employee that completes the task and records what it did.
You stay in control
You decide what runs automatically, what needs approval, and what must always reach a person.
It uses your systems
Your rostering, HR and compliance software keeps its records. The AI works across them.
Completes the work instead of flagging it
Traditional software stores the information. Your team still does the work of moving it.
Traditional automation fires one action when one condition is met.
A Novada AI employee runs the whole sequence: checks your systems, takes the permitted actions, asks for approval, confirms the result and escalates what it cannot resolve.
A traceable record of what each AI employee did, when, and in which system.
Your existing rostering, HR, payroll, compliance and care-management systems remain the authoritative records for their respective business functions unless explicitly agreed otherwise.
Efficiency gain in administrative work when AI handles documentation and claims
30%
Less after-hours administrative work when AI supports documentation
20%
Less time writing notes per appointment with AI support
15,791
Hours of documentation time saved in a single year at one health group
24.1%
Of aged care provider revenue goes to administration and support today
27%
Of directly employed aged care staff left their job within twelve months
Running a care business is complex. Novada supports 205 providers across Australia with the operations behind it.
Maxicare Plus
“One thing we value about Novada Tech is that they understand the operational challenges NDIS providers face. Building a care business requires more than finding workers. It requires reliable processes, proper planning and consistent support. Novada brings a practical, proactive approach and genuinely takes the time to understand what our organisation needs.”
Founder, Josh, Maxicare Plus
Morning Star Community Services
“In the care sector, having reliable people and well-managed processes makes a real difference. What stands out about Novada Tech is their professionalism, attention to detail and focus on making operations more manageable. They understand the importance of accountability, consistency and having the right support behind service delivery.”
Founder, Emmanuella, Morning Star Community Services
Support Link
“Novada Tech takes a structured and professional approach to understanding business needs. They recognise the importance of strong workforce processes, clear communication and dependable administrative support. Their commitment to practical solutions and ongoing improvement is what makes them a valuable partner.”
Founder, Peter, Support Link
Let us talk
See how an AI workforce would fit your operation:
Start with one role
Hire a single AI employee and add others into the same Control Centre later.
Across every site
One view over the branches, teams, locations and service streams you authorise.
Configured to your rules
Your approval thresholds, your escalation paths, your operating procedures.
Your AI employees do the routine work. Your people keep the decisions.
Actions that may be automated
Routine administrative reminders.
Permitted record updates.
Document requests.
Task tracking and workflow follow-ups.
Preparation of reports and operational summaries.
Actions that may require approval
Changes to approved rosters.
Shift allocations involving exceptions.
Certain external communications.
Updates affecting employment or regulated records.
Other actions identified by your organisation as requiring authorisation.
Decisions that stay with people
Clinical and care decisions.
Worker suitability and competency approval.
Hiring and disciplinary decisions.
Regulatory determinations and statutory reporting accountability.
Safety-critical incidents and emergency responses.
The purpose of AI is to reduce unnecessary manual effort, not to remove professional judgement, accountability or appropriate safeguards from care delivery.
Meet the five AI employees
Each one runs a defined operational lifecycle end to end. Start with the role under the most pressure and add others into the same Control Centre later.
AI Rostering Coordinator
18 stages
Builds the roster, fills the gaps, and gets the hours to payroll.
Workforce demand to cost monitoring
Compares upcoming demand against available workers, then builds and validates the roster in your scheduling software.
Handles cancellations end to end: finds suitable workers, confirms acceptance, revalidates eligibility and updates the roster.
Reconciles rostered hours against attendance and submits verified hours, allowances and exceptions to the payroll workflow.
AI Compliance Coordinator
18 stages
Keeps the evidence current instead of assembling it the week before an audit.
Obligation register to governance reporting
Tracks screening, credentials, mandatory training and policy acknowledgement, and chases what is missing.
Runs the administration behind incidents, complaints, restrictive practice records and risk actions.
Maintains audit schedules and evidence indexes, and reports outstanding obligations to management.
AI HR Coordinator
23 stages
The whole employment lifecycle, including the pay run.
Job advertisement to final pay run
Advertises, collects applications, screens against your approved criteria and schedules interviews.
Issues approved offers, creates the employee record and drives onboarding to the point of work readiness.
Assembles validated hours, leave and allowances, works the payroll system within agreed control boundaries, and handles payslip queries and offboarding.
AI After-Hours Coordinator
18 stages
Answers the phone at 9:15 pm so your on-call manager does not have to.
The call to the morning handover
Answers approved after-hours lines, identifies the caller and classifies the request.
Works call-offs, unfilled shifts, late or missing workers and routine worker questions.
Escalates to the right on-call person, follows the backup chain if nobody answers, and produces a verified morning handover.
AI Operations Coordinator
20 stages
Runs the day, then makes sure the work that was delivered gets billed.
First enquiry to claim reconciliation
Takes enquiries and referrals through intake, service agreements and commencement.
Monitors whether scheduled services are underway, completed, cancelled or interrupted, across every site.
Reconciles delivered services against billing, coordinates permitted claim preparation and submission, and chases rejections and unpaid invoices.
All of them report to one Control Centre
Whichever roles you hire, their tasks, approvals, exceptions and activity records sit in the same place.
Your AI employees work inside the systems you already run. We confirm each system's permissions and capabilities during implementation.
Frequently asked questions
What is Novada AI Workforce?
An AI-powered operational platform for Australian care providers. You engage specialised AI employees that coordinate and execute approved administrative workflows across your supported business systems.
How is it different from ChatGPT or a conventional AI chatbot?
A chatbot responds to questions or generates information. Novada AI Workforce performs authorised operational actions through connected systems, follows defined workflows, requests approvals, verifies outcomes and maintains activity records.
Can AI employees actually complete tasks?
That is the core purpose of the offering. A supported AI employee is designed to perform permitted actions rather than simply recommend them. Actual capabilities depend on the available integrations, configured workflows, system permissions and required approvals.
Do we need to replace our current software?
Not necessarily. The platform works alongside supported existing applications rather than requiring a wholesale system replacement, and your existing systems remain authoritative for their own business records unless explicitly agreed otherwise.
Can we hire just one AI employee?
Yes. You can engage a single specialised AI employee and add others later. The roles, service scope and subscription terms are confirmed in your proposal.
Will the AI make employment decisions?
No independent hiring, disciplinary or other consequential employment decisions should be delegated to AI. It can support administrative preparation, coordination and recordkeeping, with authorised people making the final decisions.
Can the AI manage NDIS and aged care compliance?
It can be configured to support appropriate administrative tracking and follow-up activities. It does not replace the provider's legal responsibilities, regulatory judgement or professional oversight.
How is sensitive information protected?
The platform connects to your systems through authorised, permission-scoped access, and every action an AI employee takes is recorded in the Control Centre's audit and activity records. Access controls, data retention, auditing and incident response are set out in your service agreement, and we confirm the specific permissions and contractual protections with you before any system is connected.
Does Novada guarantee cost savings?
No. The business value depends on the workflows implemented, the volume of tasks handled, integration complexity and the amount of human administrative effort reduced. Potential efficiencies should be measured against a real operational baseline.
How much does it cost to hire an AI employee?
Pricing is based on the selected AI employee, the required workflows, supported integrations, usage and implementation requirements. Your proposal sets out the applicable platform, implementation and ongoing subscription costs once the scope is understood.
Hire your next AI operations team
A free 30-minute conversation about your operational workload, your systems, and which repetitive tasks could be handled safely. No obligation to proceed.
On the call we will
Walk through your current admin workload and systems.
Find your highest-volume repetitive tasks.
Say which of them could be safely automated, and which could not.
Explain the five roles and how the Control Centre works.
