Healthcare Clinics · Care Providers · Australia
Revenue is won or lost at the desk. We run it.
Novada runs the front desk for Australian clinics and the coordination desk for care providers. Every call answered, every shift covered, everything measured. Alongside your team, not instead of them.
The new-patient call rings out while reception is with the patient standing in front of them.
The recall list has 400 names and nobody has time to run it.
It is 4am, a shift just fell over, and someone senior is awake finding cover.
Different businesses, same event: work that reached the desk and left. The desk is a 168-hour job staffed for 38.
Two desks
Every healthcare business has a desk.
For clinics
The Patient Access Desk
For dental, physio, OT, psychology, podiatry, speech, vet and other private practices. We answer the calls, make the bookings in your own practice software, run the recalls every week and recover the cancellations, so a growing practice can add capacity without automatically adding another front-office salary.
For ClinicsFor care providers
The Workforce Ops Desk
For NDIS, home care and aged care providers. Rostering admin, after-hours call-offs answered every night, intake and onboarding admin, and compliance records kept to the 7-year statutory standard, so your managers stop being the overnight department.
For Care ProvidersHow it works
Three steps to a running desk.
The review
We map your call, booking and coordination workload, and what it is costing you today.
The baseline
Week one. We measure your current numbers inside your own systems, before we change anything.
The desk runs
We take the workload, and the monthly report shows every call, booking, recovery and event from day one.
What we don't do
The lines we don't cross.
- Nothing clinical: no triage, no advice. Urgent matters route straight to your team under an agreed protocol.
- Nothing at the front counter: greeting, payments and in-person care stay with your people.
- We work alongside your front desk, not instead of it.
- Onshore team, Australian owned, and your data stays in your own systems.
Why now
The next hire costs more every July.
+4.75%
Award wages rose again on 1 July 2026, with superannuation now at 12%. The cost of the next admin hire rises every July.
Fair Work Commission; ATO
46% vs 13%
46% of Australian small businesses grew revenue last year. Only 13% grew headcount.
CPA Australia Asia-Pacific Small Business Survey
$87,740 to $114,827
What missed appointments cost two Queensland physiotherapy clinics per clinic, per year, in a peer-reviewed study.
BMJ Open, 2025
Before you add the next salary, we'll benchmark the workload against the actual cost of that hire: your numbers, not industry claims.
The measurement promise
We won't quote you an industry statistic.
We traced this market's most-quoted numbers to their sources, and most dissolved on contact. So we don't use them. Instead we measure your desk: every enquiry, response time, booking outcome and reason lost, reported monthly. If a number is on this website, it carries its source in the same breath.
Proof of operations
This isn't a proposal. Our desk answers after-hours calls for Australian care providers every night of the year, inside their systems, to their escalation protocols, with a structured handover waiting every morning.
That operating desk is the team and the discipline behind both offers.
Questions
Straight answers.
No. Answering services take messages. We complete the work: the booking made in your software, the recall run, the shift gap coordinated, the record kept, and the outcome reported.
Book a review.
We'll map your workload and show you exactly what we'd measure in your first 30 days.